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MASK AIMASK AIMASK AI
Services
Core Services
AI Workflow Automation

Reliable, monitored automations across your stack.

Custom AI Agents

Agents that research, draft, route, and act.

RAG & Knowledge Systems

Your docs and SOPs, searchable with citations.

AI SaaS Product Engineering

Production-ready AI products, from concept to launch.

AI Chatbots & Assistants

Support and internal assistants on web and WhatsApp.

Dashboards & Internal Tools

Dashboards and portals for your AI and ops data.

Ways to Start
AI Systems Audit

Free 30-minute call to find where AI fits.

AI Architecture & Discovery Sprint

Roadmap, architecture, and prototype in 1–2 weeks.

Workflow Automation Sprint

Automate one repetitive workflow end to end.

AI Agent Build Sprint

A custom agent for one defined business task.

RAG Knowledge System Sprint

A trusted AI assistant over your knowledge base.

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Case StudiesInsights
Inside MASK AI
Who We Are

Our mission, origins, and the manifesto that drives our AI solutions.

Our Team

Meet the founders and engineers building world-class AI systems.

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MASK AIMASK AIMASK AI
All ServicesAI Workflow AutomationCustom AI AgentsRAG & Knowledge SystemsAI SaaS Product EngineeringAI Chatbots & AssistantsDashboards & Internal Tools
AI SprintsAI Systems AuditAI Architecture & Discovery SprintWorkflow Automation SprintAI Agent Build SprintRAG Knowledge System Sprint
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Case StudiesInsights
Who We AreOur Team
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All services
Conversational AI

AI Chatbots & Assistants for real operations.

We build conversational AI systems grounded in your knowledge base, policies, and workflows. From customer-facing support bots to internal assistants, every chatbot is designed for accuracy, guardrails, and business-grade reliability.

Book an AI Systems AuditTalk to the team
The problem

What this solves

Generic chatbots give generic answers. Most businesses either deploy off-the-shelf tools that hallucinate and lose customer trust, or avoid chatbots entirely because previous attempts failed. The problem is usually not the AI; it is the lack of grounding, guardrails, and proper integration with business context.

The system

What we build

A conversational assistant grounded in your knowledge base and business rules. It knows when to answer, when to escalate, and what it is not allowed to say. Built for the channel your users actually use: web widget, WhatsApp, Slack, or embedded in your product.

Applications

Common use cases

Customer support and FAQ assistants
E-commerce order and product query bots
Internal HR and IT helpdesk assistants
WhatsApp sales and support automation
Onboarding and product tour assistants
Lead qualification and intake bots
In production

Built with this service

All case studies
Nutrition AI · WhatsApp Product

Atleet Buddy WhatsApp Nutrition Assistant

A book-grounded WhatsApp assistant with safer answers, subscriptions, and admin visibility.

  • LLMs
  • WhatsApp
  • React
  • Supabase
  • Dashboard UI
  • Usage Analytics
  • Role-Based Access
View Case Study
Real Estate · CRM Automation

Fursa Ghyr Property Matching Workflow

A property workflow connecting WhatsApp inquiries, demand capture, matching, and CRM updates.

  • n8n
  • WhatsApp Cloud API
  • Zoho CRM
  • Google Sheets
  • Webhooks
  • Property Matching Logic
View Case Study
What you get
  • Multi-channel deployment (web, WhatsApp, Slack, mobile)
  • Knowledge base grounding with citations
  • Intent classification and routing logic
  • Human escalation and handoff flows
Outcomes
  • 24/7 availability without scaling headcount
  • Faster first-response across channels
  • Consistent, policy-grounded answers
  • Clear escalation paths to human agents
What we need from you
  • The channel you want to deploy on (web, WhatsApp, Slack, etc.)
  • Your knowledge base, FAQs, or policy documents
  • The most common questions or tasks users bring to the system
  • Any hard limits on what the assistant can or cannot say
  • Your existing support or escalation workflow
  • Example conversations that show ideal assistant behavior
Getting started

How the engagement usually starts

Fixed-scope after audit

AI Agent Build Sprint

3–5 weeks

Chatbots and assistants are built using our agent infrastructure. We scope the conversation flows, ground the assistant in your knowledge base, add escalation logic, and deploy to your chosen channel.

Discuss an agent sprint See sprint details
Let's explore this

Want to explore AI Chatbots & Assistants for your business?

Start with a free AI Systems Audit. We will review your workflow, identify what is worth building, and recommend the right starting point.

Book an AI Systems AuditTalk to the team
MASK AIMASK AIMASK AI

Engineering-grade AI systems, automation workflows, agents, and software platforms for serious operators.

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Get in touch
  • info@mask-ai.co
  • +1 302 556 2712
  • Islamabad Office
    Plot 78, Street 6, I-10/3, Islamabad, Pakistan
  • US Office
    8 The Green, Suite B, Dover, Delaware 19901, USA
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